Fyrrr for Customer Support
Advance your Customer Experience
Drive customer delight and reach resolutions faster.
Product knowledge is an essential customer service skill for outbound and inbound support. Help your teams become well-versed in your products so they can serve customers and earn their trust.
Onboarding New Hires
Develop your structured onboarding program by having others on the team record videos about your products, processes, services, culture and more.
Build a searchable knowledge bank of training videos to help Customer Service Representatives and Operations team members work together to make experiences that matter.
Understanding the customer and the problem is critical for anyone in a customer-facing role. Videos are a great way for others to learn the tips, tricks and techniques required to improve communication skills.
Processes and Procedures
Your onsite and remote teams have easy access to training videos that can be used to share emerging issues in the department and important procedures and processes to follow when escalating an issue.